Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category | Resolution | Description | Posted | Updated |
|---|---|---|---|---|---|
| Rolling reboot of Owens and Pitzer starting from February 3, 2020 | login, Owens, Pitzer |
Resolved |
2:11 PM 2/17/2020 Update: The rolling reboot of Owens has been completed. 12:41 PM 2/10/2020 Update: The rolling reboot of Pitzer has been... Read more |
4 years 6 months ago | 4 years 6 months ago |
| Email Issues | client portal |
Resolved |
OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more |
4 years 10 months ago | 4 years 6 months ago |
| my.osc.edu outbound email outage | Account Management, client portal, login, Login Problems |
Resolved |
There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails. There is ongoing work to resolve this issue as soon as possible. Contact OSC... Read more |
4 years 6 months ago | 4 years 6 months ago |
| LAMMPS ppn=40 GPU problem on Pitzer | Pitzer, Software |
Resolved |
On Pitzer both LAMMPS 22Aug18 and 5Jun19 gpu jobs with ppn=40 hang immediately after lammps begins execution. A workaround is to use ppn=39. |
5 years 9 months ago | 4 years 7 months ago |
| Annual Allocation Balances Incorrect | client portal |
Resolved |
Balances for annual allocations projects are wrong in my.osc.edu and on the OSCusage command; usage information is correct. Individual communications to PIs have been sent; more information to... Read more |
4 years 9 months ago | 4 years 7 months ago |
| Balance messaging when application is submitted | client portal |
Resolved |
Notifications to apply for additional resources are still being seen in OnDemand and MyOSC when an application is present. |
4 years 8 months ago | 4 years 7 months ago |
| Balance could be non-existent | client portal |
Resolved |
Balances may be none existent in my.osc.edu and OSCusage command. Balances are being properly accounted for in the background. The bug has been identified and a patch will be released ASAP... Read more |
4 years 9 months ago | 4 years 7 months ago |
| GPFS problems on Owens | filesystem |
Resolved |
Owens is experiencing a disruption of GPFS availability. At about 4:17PM today (January 6th), OSC monitoring noticed a problem with mounts of Project on the Owens supercomputer. Jobs may have been... Read more |
4 years 7 months ago | 4 years 7 months ago |
| Sign Up reCAPTCHA Error |
Resolved |
If you fail to hit the reCAPTCHA and try to submit the form, you will receive an error regarding the reCAPTCHA. If you hit the reCAPTCHA and re-submit, the error will remain. ... Read more |
5 years 2 weeks ago | 4 years 9 months ago | |
| Storage usage reported in the Project Dashboard is not correct | client portal |
Resolved |
After you log into the client portal (my.osc.edu), the storage usage of each project under 'Project Summaries' reported in the Project Dashboard is not correct. Please click 'Usage Details'... Read more |
5 years 5 months ago | 4 years 9 months ago |
