oschelp contact information and recommendations
Do not send your password to oschelp, or to anyone, by email
hours: 9 a.m.- 5 p.m., Monthday through Friday, except on OSU holidays
contact--email: oschelp@osc.edu
contact--phone: (614)292-1800
address: 1224 Kinnear Road, Columbus OH 43212
First
- check FAQ of HPC web pages to see if the issue is addressed there
- search the HPC web pages to see if the issue is addressed there
To submit a query to oschelp, preferably by email, provide as much of the following information as possible/appropriate
- your name and userid
- your email address and telephone number
- name of system (Oakley, Glenn, BMI cluster, etc.)
- description of the issue
- language/software you are using
- job id number from PBS
- exact command(s) you used
- exact error message(s)
- job script(s)
- input file(s)
- compiler message(s) and/or listing(s)
- source code fragment(s)
- steps you have tried to fix or work around the problem
Additional steps to take
- change permissions on directories and files to the consultant must refer (
chmod a+r dirname
;chmod a+r filename
) - consultant will probably create a ticket through the Service Now system; please respond to the ticket without changing anything (you may add a cc if you like)
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